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CCBill's Ron Cadwell Regrets He Can No Longer Process Bestiality Sites
2002-11-12 08:21:43

Mutt writes on Oprano.com: Dude on GFY who runs bestiality sites copy n pasted his email correspondence with CCBILL.

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March 25, 2002

Dear Webmaster:

Attached is a copy of a letter we received from Visa stating that they will no longer accept Visa cards as payment for beastiality sites. Please note that their decision is effective immediately. Although we regret having to, CCBill must, as a result of Visa’s decision and other potential legal problems associated with processing billing for beastiality sites, cancel our agreement to provide service to you. We will continue to accept new member sign-ups until 2:00 PM Mountain time on Thursday, March 28, 2002.

Even though your site will still be accessible to existing members until their subscriptions expire, because there is a potential for an unusually large amount of chargebacks and/or refunds, CCBill is holding all funds due you for a minimum of 6 months. Once we are satisfied that there is no further chargeback activity, we will send you the remaining balance.

While we have tried to find another way for you to continue processing, we have been unable to do so. I appreciate your business in the past, and again regret having to take this action. Please contact Frank Cadwell at (480) 449-7760 between the hours of 11:00 AM and 4:00 PM Mountain time if you have any questions.

Very truly yours,

Ron Cadwell


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ahahahahaha............. he actually writes people saying he regrets he can no longer process for beastiality sites. I gotta believe there were similar regrets when they stopped processing Lolitas too!

Spotlight On CCBill.com, ScrewMag.com

3/12/01

On February 20th, I paid for a $5 three day visit to Screwmag.com, published by Al Goldstein. After a half an hour of frustrated surfing through the inept site, I sent several emails requesting that I be cancelled.

I received back that day confirming emails from Screwmag.com and CCBill.com that I had been cancelled.

But today, I opened up my credit card bill and found out that CCBill.com billed me February 26 (six days after they emailed me that they had removed me from the site's subscription list) the $19:95 recurring monthly bill for a Screwmag.com membership.

Chef Jeff writes: Luke, I am an adult webmaster for sites like nakednicole.com and orgasmgame.com. We have been using CCBill to handle our online billing since we began operations. To date we have had no problems with cancellations and have no complaints or reports of any problems concerning billing or cancellations.

If this anonymous person that wrote I had a charge on his bill for something that was supposed to be cancelled all he has to do is call CCBill 888 906 0666 and they will credit his account. I'm sure of it. This sounds like a isolated incident. This guy should try customer service when there is an error.

Mandingo writes: Ford, Why didnt you just cancel it yourself via the CCBill website? Granted what they did was wrong, but most third party processors have a manual cancellation form for the user without having to rely upon customer service. What would you expect from the people who used to host KP back in the day?

JohnG writes on Netpond: Luke We have all known you were a retard for along time, now you have proven it CCbills is one of the most honest companys around. They ALWAYS pay every week unlike other billing companies. As they say you must be really desperate for HeadLines to have to use CCbill is Thieves to get people to read your trash

KimmyKim (Kim@CCBill.com) writes: Luke, I'm going to ask you once, nicely, to remove the obviously false headline you are using in what I consider to be that pathetic drivel you claim as a website. Otherwise, you'll be hearing from our attorneys shortly.

Luke says: On February 20, 2001, I received this email from Support@CCBill.com: Dear l-keford@mediaone.net, This subscription has been removed from active billing in our database and will not be re-billed. If you have any questions, please feel free to contact us. - Your ticket number is: T200102200161 - Your current ticket status is: CLOSED Regards, CCBill Support Team support@ccbill.com

Luke says: Yet on February 26, 2001, my credit card was billed $20 for a subscription to Screwmag.com.

KimmyKim replies: Luke, I have looked into the trouble ticket and on the 20th the customer service person who had the ticket did note it as cancelled. However, on the 24th it did indeed rebill. Having looked through our system logs with the programmers, I cannot find anything that would indicate that the cancel was completed, which would mean that while the csr thought that she had cancelled it, in reality she had not. Human error does occur, as I am sure you are very well acquainted with that fact. The situation has been corrected, your card has been refunded and will not be billed again at any time. Now that we have covered this matter, I will await the change in headline on your site.

Bob Jones writes: Well, you know I've had similar experiences with CC-Bill, and I'm sure you recall my exchange with Kim. In my opinion, either CC-Bill or many of its customers intentionally structure their payment and cancellation systems to make cancellation difficult or impossible. Until recently, I also felt that they were very deceptive about their rebilling policies. This is, or was, definitely common industry practice. (It was certainly the subject of several recent lawsuits against websites.)

The "human error" excuse is utter and total bullshit. CC-bill has one job and one job alone: to handle billing, including cancellations. If they make an error in this area, then they have failed in their only function. How could this be their job, and yet they don't have a process that prevents errors like this from occurring? What does this person who made the error do all day, except this?

I'll bet they never make this particular "human error" when they _start_ billing somebody. If you didn't have a website, and hadn't carefully watched your credit card bill, they would have kept rebilling you, wouldn't they? I mean, there was no way for this error to eventually be caught, except that the person keeps bothering them until they stop billing.

Do you think they sent that money to screwmag.com, or do you think they just keep the money when they bill after a cancellation?

This is absolutely typical of them. I accused Kim of this months ago, and she claimed it was untrue, etc. I asked her to check into particular sites and examples, and she completely ignored the response. Bluntly, I think she's lying. I don't know if they intentionally "lose" some of their cancellations, and I have no direct personal knowledge of their internal processes. But from the rate at which this occurs, I suspect that either: (1) They just care so little about cancellations that they haven't put the money in to handle them properly, and are being negligent about it; or (2) They are doing things intentionally to keep billing people after they cancel (perhaps for only a month) or to make it hard for people to cancel.

Rob Jackson writes: Hey Luke, perhaps this KimmyKim can tell us why CCBill handles the credit card transactions for web sites that feature nude images of well underage children? Anything for a dollar I guess as long as it's "artistic" kid stuff. Riiiight.

Low Bit writes: Luke, I had a similar experience with CCBill. After cancellation of my subscription to a site I was still getting charged. I replied to their cancellation confirmation e-mail indicating my account had been cancelled and they needed to credit my account. Next thing I know I am getting a slew unauthorized charges on my card and a half to cancel it. I am definitely shying away from porn sites now with this kind of shit going on.

Mike AI writes on Netpond: Hey luke, if you want to have fun with CCBill investigate the Beasty websites, the incest websites, and sometimes Kiddie Porn ( nudist) sites they process for. You are coming around way to late to these issues. I guess that what happens to a person who can investigate no farther then the end of his nose.

KK - I was just hoping Luke would learn to investigate REAL issues. I know I tried to crack the tight lips of CCBill and asked very narrowly tailored questions on imprtant issues and still get the same song and dance in the terms and conditions...

Unlike anonymous posts, I am willing to put my name on the accusations I make. So I also invite the anons out there who always tend to pop up abuot KP when I tie it to CCBill ( coincidence maybe????) or say anything else nasty about CCBill - to e-mail me so I can also show them the overwhelming possitive actions that BlueMongoose, Inc. and http://masjorhost.com goes through to handle all KP issues. I would stake out proactive approach against anyone elses. We are not in business to profit off of other people misery.

Kimmy Kim replies on Netpond: Not one thing wrong with it Michael. You and I have been friends for a long time and I've never once expected you to be anything other than what you are. You of all people should know that. You certainly can say what you will about CCBill, and I do wish the anons would stop coming out and attacking Majorhost every time you say anything about us. It's quite impossible to police a freehost 100% effectively and anyone with a brain knows that.

MikeAI writes on Netpond: Kimmy Kim, I love you to death even if in my opinion you have become a pawn for a corrupt company which is willing to do anything for money! :-) As far as glass houses - you keep teasing me about this. PLEASE for everyone sake, expose me baby! Expose me to the light and make me hide... Because while it is impossible to control millions of accounts on MajorHost- we at HiRise are pretty tight on things. So if you happen to have something, it is either being done without my knowledge or approval, or something else and thus I would love to know so I could fix the situation. So if you area friend you would ICQ me the problem so I could fix it. ( like I have tried to do with you and CCBill on all the beasty, incst, KP sites) Or you can post.... but don't hold Phantom Ethics Problems over my head and expect me to roll over.

Joe Elkind of CENCash.com writes Luke: You really should find out... You should find out ANYBODY that has KP [kiddie porn] and do us ALL a Favor by getting rid of it! http://www.cencash.com/myprideandjoy

Webmaster BC writes on Netpond: I have been using CCBill for 2 years since Epoch crapped out. I am just sick and tired of them. I have no tools to remove customers that share passwords w/out giving complete refunds. My admin stats read all zeros for 4 hours of the morning ( 9 A.M. Eastern Time to 1 P.M. ) The stats say I owe thousands and have no recurring members. I sent screen caps to Brandon at ccbill three weeks ago and nobody has replied. I called yesterday they said it must be normal.

There are always 400-500 more members in my htpasswd file then ccbill's admin section says I have. Every 2 months my checks take a dip of several thousand dollars then resume correctly the following week. I was told this is due to checking chargebacks for the previous two months. When I replied I had not done that much in checking in those two months I was told "uhh, it may have been for a period longer than two months".

And .. I gotta laugh at this. I just got a reply from ccbills billing dept. regarding a chargeback. They put in the e-mail that I should, in the future, contact them from the e-mail they have listed for me in their records. I spent two hours on the phone with them over the last three weeks trying to get my e-mail address corrected. I was assured it was fixed. We just launched 5 new sites and none are with ccbill.

Kim@CCBill.com writes: Luke, Once again, I'm going to be nice here (since it did indeed work well the first time), and ask you to remember that you might be very well liable for untruths published on your site, especially those that could lead to a slander or libel lawsuit.

While I don't have anything against you personally, seeing as how I don't know you personally, I would still hate to see you hit by yet again a lawsuit, or series of lawsuits, that you cannot win. I also realize that judgements against you monetarily don't neccesarily mean anything to you unless you perhaps want to buy or sell real property, however I would hate to see these things come to pass.

What this boils down to is that fact that while I am personally not a litigator, nor in law school like Aaron, who seems to be your main source of legal advice these days, I am however a strong proponent of making sure that everyone involved in a situation understands the full scope of the situation, and it seems to me that perhaps your advisors are taking advantage of your lack of knowledge in some areas where it might pay to be wise.

Just a few thoughts from me, your mileage may vary, of course you understand that :) Have a good evening and I would assume that I will be talking to you later about all this.